Brushtalking sells two kinds of things, and they work a little differently.
Digital downloads
Downloads are available right after purchase, so we don’t offer returns once you’ve downloaded a file. If a file won’t open, downloads wrong, or isn’t what the listing described, write to us within 30 days of purchase. We’ll send a working file or refund you.
Printed items
Posters, cards, and books are printed to order, so we can’t take them back if you change your mind. Please don’t send your order back to the manufacturer.
If your order arrives damaged, misprinted, or wrong, email a photo and your order number within 30 days of delivery. We’ll reprint it or refund it, and there’s nothing to send back.
If your order hasn’t arrived by 15 days after its estimated delivery date, let us know. We’ll track it down with our print partner and reprint or refund it if it’s lost.
Cancelling an order
Printed orders usually go to production quickly. If you need to cancel, write to us as soon as possible. We can cancel and refund in full as long as your order hasn’t been printed yet. Downloads can’t be cancelled once they’ve been downloaded.
How refunds work
Approved refunds go back to your original payment method. We process them within 3–5 business days, and your bank may take a few more days to show the credit. If you’re still waiting after that, email us.
Questions
For anything about an order, write to orders@brushtalking.com.